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SAP Knowledge Base Article - PreviewSymptom
The data source "Ticket Intelligence" (CODSRQML) does not show the "Confidence" that is maintained in the ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
data source, CODSRQML, ticket intelligence, cause category confidence, case, object, service, priority, wrong key figure, missing data, business analytics, reporting , KBA , LOD-CRM-SRP , Service Request Processing , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Product Enhancement
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