You notice that it is possible to add multiple products with the same Serial ID in a Service Ticket.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Tickets work center view.
- Open any Ticket ID.
- Navigate to Products tab.
- Add the same product, with the same serial ID multiple times.
- See the system allows it.
This is the system standard behavior.
Since the change of this feature would result in compatibility issues in the system, a possible approach to prevent this behavior, would be to implement a custom PDI solution.
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