SAP Knowledge Base Article - Preview

3088269 - Multiple Products with the same Serial ID Added in Service Ticket

Symptom

You notice that it is possible to add multiple products with the same Serial ID in a Service Ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Product, Products, Serial ID, Ticket, Service Ticket, Multiple Times, Multiple Products, Same, C4C, Service, Cloud for Customer, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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