Symptom
Manager Completes Section 2 of the I9 form, but E-Signature tile does not appear for them to sign the form.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Complete the Onboarding Process
- Complete the I9 Section 1
- Sign the forms
- After completing Section 2
- E-Signature tile does not appear
Cause
- Remote Hire "Yes" was selected for the candidate during completion of I9 Form.
- Please go to Manage Data >> I9 Audit Trail and search with user id and your will find Remote=Yes.
- In this case, the new hire needs to have a verification representative review the employment verification documentation and then sign the Form I-9 Section 2. The signed Form I-9 and the supporting employment verification documents are scanned by the new hire and then emailed to the hiring manager.
Resolution
- In order to correct and generate I-9 section2 in SuccessFactors, please review the following KBA on how to trigger a Correct I-9 data or new I-9 process: 3248004 - I-9 Remote Hire
- More information about Remote Hire Process: Form I-9 Remote Data Collection
See Also
Keywords
Remote, Hire, Section 2, PDF, form, I9, I-9, was, not, generate, missing, create, pending, task, signature, Onboarding, OBX, Manager E-Sign , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem
Product
SAP SuccessFactors Onboarding 2505
SAP Knowledge Base Article - Public