SAP Knowledge Base Article - Public

3088739 - C4C Employee Sales Data is being deleted when replicating data from ERP/S4


After replicating employees from ERP/S4 to C4C, you noticed that the current employee sales data in C4C was deleted.


SAP Cloud For Customer

Reproducing the Issue

  1. Replicate the employees from ERP/S4 to C4C.
  2. Go to the People work center.
  3. Select Employees view.
  4. Search and open the replicated employee.

You notice that the Sales Data was deleted.


This occurs since EmployeeSalesResponsibility is not mapped in the inbound payload, since depends from customer to customer if this data should be transferred.


If you want to prevent the deletion you can set the employeeSalesResponsibilityListCompleteTransmissionIndicator="false" in your middleware (CPI or PI).


KBA , LOD-CRM-EMP-RPL , Employee Replication , How To


SAP Cloud for Customer core applications 2105