Symptom
After replicating employees from ERP/S4 to C4C, you noticed that the current employee sales data in C4C was deleted.
Environment
SAP Cloud For Customer
Reproducing the Issue
- Replicate the employees from ERP/S4 to C4C.
- Go to the People work center.
- Select Employees view.
- Search and open the replicated employee.
You notice that the Sales Data was deleted.
Cause
This occurs since EmployeeSalesResponsibility is not mapped in the inbound payload, since depends from customer to customer if this data should be transferred.
Resolution
If you want to prevent the deletion you can set the employeeSalesResponsibilityListCompleteTransmissionIndicator="false" in your middleware (CPI or PI).
Keywords
KBA , LOD-CRM-EMP-RPL , Employee Replication , How To
Product
SAP Cloud for Customer core applications 2105