SAP Knowledge Base Article - Public

3088741 - Form I-9 Status in the Onboarding Dashboard - Onboarding


  • When the hiring manager completes Form I-9 Section 2, the Candidate Details page shows the task was completed by an external user instead of the hiring manager.
  • Complete e signature for Compliance Forms in the Onboarding Dashboard shows blank under 'Completed by' section.
  • Complete Form I-9 Section 2 in the Onboarding Dashboard shows 'Complete by: [External user]' which should have been the Hiring Manager.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccesFactors Onboarding

Reproducing the Issue

  1. Login to the Instance
  2. Go to the Onboarding Dashboard
  3. Find the onboardee
  4. Click on 'View Details' for Complete e signature for Compliance Forms
  5. See that the Completed By field is empty.
  6. Click on the 'View Details' for Complete Form I-9 Section 2
  7. See that the Completed By field shows the candidate's name instead of the Hiring Manager.


  • Known defect and a patch has already been deployed.
  • Update Process Flow XML for Onboarding is not yet done after the patch.


PERMANENT FIX: A code-fix has already been introduced and is scheduled to be deployed on 2H 2021. This code-fix has been patched on 7th of May.

  • To apply the patch, need to 'Update Process Flow XML for Onboarding' and test with a fresh candidate.
  • This has been tested and confirmed from Demo instance that solution works.


Form I-9, Complete e signature for Compliance Forms, Complete Form I-9 Section 2, Form I-9 section 2 status, Status, Compliance, US I9 form, OBX, Onboarding 2.0, OBX-17475, PTCH-35682
, KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , Known Error


SAP SuccessFactors Onboarding 2105