SAP Knowledge Base Article - Preview

3088743 - Error Message "Email Address XYZ Could Not Be Mapped to User" When Logging In Using Single Sign-On

Symptom

You are using SSO with Microsoft Azure Active Directory and when trying to log in, you receive error message "E-mail address XYZ could not be mapped to user. Reason: No business partner found for e-mail address XYZ" (where XYZ stands for an actual e-mail address).

"E-mail address XYZ could not be mapped to user. Reason:Email address XYZ"


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Environment

  • SAP Business ByDesign
  • SAP Cloud for Customer

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

SSO, Error, Mapped, Azure, Single, Sign, Email address, could not be mapped to user , KBA , sso , could not be mapped to user , email addres , SRD-CC-SEC , Security , LOD-CRM-SEC , Security Topics , How To

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