SAP Knowledge Base Article - Public

3088767 - Compentecies and/or Behaviors are missing in Performance Forms after 1H 2021

Symptom

After 1H 2021 release, some or all Competencies and/or Behaviors are missing in new Performance Forms launched.

Environment

  • SAP SuccessFactors Center of Capabilities
  • SAP SuccessFactors Performance Forms

Reproducing the Issue

  1. Launch Performance Forms with Competency sections;
  2. Competencies and/or Behaviors are missing.

Cause

Missing Competencies and/or Behaviors in launched Performance forms, after 1H 2021, can have the following causes:

  • JDM to JPB Migration was not completed for instance with pre-existing JDM data;
  • Duplicated records with same name under different Groups.

Resolution

JDM to JPB Migration was not completed for instance with pre-existing JDM data

On 1H 2021, the new framework "Center of Capabilities" was introduced for instances with Job Profile Builder enabled. More information on Center of Capabilities is available in the WIKI Center of Capabilities - Overview and Getting Started.

With the new framework, Performance forms started to pull data from JPB, instead of JDM, as it was in the past. Thus, instances that never completed the implementation of Job Profile Builder, migrating the existing JDM data to JPB, will face missing data in the Center of Capabilities UI and other areas of the system that are pulling this data, such as Performance Forms.

The JDM data migration is a mandatory step when implementing Job Profile Builder, for instances with pre-existing JDM data. In the KBA 2276692 - Best Practices on JDM to JPB Migration, you can find basic migration steps to follow when implementing JPB, and best practices that can help you migrating and maintaining data in JPB.

   

Duplicated records with same name under different Groups

When the JPB to JDM Sync process is trigged by the system - data is added, changed or removed in JPB UI -, the combination Library + Category is verified. Thus, when adding or importing the same competency name under different Groups for the same Category, will result in two competency records and the latest one added overwrites the old record in JDM, causing this discrepancy in the system.

The following data combination is NOT allowed:

  • Library A > Category A > Group A > Competency A & Library A > Category A  > Competency A
  • Library A > Category A  > Competency A & Library A > Category A > Group A > Competency A
  • Library A > Category A > Group A > Competency A & Library A > Category A > Group B > Competency A

The following data combination is allowed:

  • Library A > Category A > Group A > Competency A & Library A > Category B > Group A > Competency A
  • Library A > Category A > Competency A & Library A > Category B > Competency A
  • Library A > Category A > Competency A & Library A > Category B > Group A > Competency A

On instances with data combination not allowed by the system, it is necessary to correct the data, by adjusting the competencies in Center of Capabilities.

See Also

2086613 - Top 10 Reasons Competencies are Missing in a Performance Form

Keywords

JDM, JPB, CofC, duplicate, duplicated competencies, behaviors, records, data, not showing, missing, PM forms, Performance Management, wrong competencies, migration, b2105 release, INC0843689 , KBA , LOD-SF-TIH-COC , Center of Capabilities , LOD-SF-TIH , Talent Intelligence Hub and Job Profiles , LOD-SF-PM-FRM , Forms & Templates , Problem

Product

SAP SuccessFactors HXM Suite 2105 ; SAP SuccessFactors Performance & Goals all versions