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3088877 - Data Return - How to download customer data after contract termination using the Customer Data Return app


  • Within contract termination, you requested a data return
  • You want to download your business data including archiving data from an SAP S/4HANA Cloud system or SAP Marketing Cloud system to a local machine
  • You want to process your requested data return before the contract expiry date using the Customer Data Return self-service
  • You want to download your customer data using the Customer Data Return self-service after contract termination or after contract expiration

Disclaimer: The images or data in this KBA are from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP S/4HANA Cloud
  • SAP Marketing Cloud

Note: It does not apply to SAP S/4HANA Cloud, private edition.


SAP Marketing Cloud, plug-in for Adobe Experience Manager all versions ; SAP S/4HANA Cloud all versions


Customer Data Return – Provisioning app, download customer´s data via data return, download data after contract termination, data return app, data return self-service , KBA , BC-SRV-APS-DR , Customer Data Return , How To

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