SAP Knowledge Base Article - Preview

3088964 - How To Add the Sentiment Field on the Service Ticket Overview Tab

Symptom

You would like to understand how to add the Machine Learning field Sentiment, in the Service Ticket Overview tab.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Sentiment, Machine Learning, Field, Ticket, Service Ticket, Service Request, Add, How To, Sentiment Field, Business Configuration, Enable SAP HANA text analysis to automatically tag during ticket creation?, Account, Customer, C4C, ML, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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