SAP Knowledge Base Article - Public

3089219 - Get Error "Service Issue category missing" While Doing Migration of Knowledge Base Data

Symptom

You are going to migrate Knowledge Base Articles (KBA) into system via Migration Tool. In the simulation step, you got error: Service Issue category missing.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Go to Overview view.
  3. Search and open activity: Migration of Knowledge Base Data.
  4. Click Migrate knowledge base data using the migration tool.
  5. Select the migration file, and click Migrate step by step.
  6. In the step 3 - Simulation, you get error:Service Issue category missing.

Cause

You have maintained value in Version column. It is an administration information and cannot be maintained manually in KBA.

Resolution

Remove the Version value in the migration file.

Keywords

Migration of Knowledge Base Data; Version; Service Issue category missing , KBA , SRD-CRM-SED , Service Desk , Problem

Product

SAP Business ByDesign all versions