3089534 - How to reassign onboarding/offboarding task to a different user - Onboarding

• Need to reassign Hiring Manager task to a different user.
• The tasks needs to be completed, but the user assigned to the candidate's onboarding tasks has left the company.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

• If the tasks are set as 'Optional' in Manage Onboarding and Offboarding Tasks, the tasks can be completed by anyone provided they have proper permission to access and complete the tasks.
• If the tasks are set as 'Required', the assigned user can be updated or reassigned in Manage Data >> ONB2ProcessResponsible. Steps are as follows (screenshots provided):
  
  1. Login to the instance and access the Onboarding Dashboard
  2. Search for the candidate with tasks that need reassigned.
  3. Copy the candidate's onboardingProcessID at the end of the URL
  4. Go to Manage Data >> ONB2ProcessResponsible
  5. Make Correction
  6. Enter the new assignee user's name in the responsibleUser field.
  7. Save.

Worth noticing! It is not possible to edit the Responsible Group itself once editing it on Manage Data, only changing the assignee user as below. Therefore, in order to update the new Responsible Group, after a business rule is created/edited, it's necessary to restart Candidate's onboarding process on Onboarding Dashboard.

RESULTS:

Reassign, Onboardee, Task, NHA, ONB2ProcessResponsible, Onboarding Tasks, New Hire Activities, OBX, Onboarding, change, edit, update, modify, responsible, group, user, manager, hiring, manager, HM , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , How To