SAP Knowledge Base Article - Preview

3089602 - "Logon dialog was closed" windows appears when opening EPM from BPC web using AO 2.8


  • When you open/launch EPM add-in from BPC web client using, a pop-up window occurs.
  • After you close the pop-up window, it shows "Logon dialog was closed".
  • You have EPM plug-in for Analysis Office 2.8.



  • The following errors were logged in AO_Trace_XXXX.glf

07:41:09.207 |WARN |Con | Server Certificate error: RemoteCertificateNameMismatch, Certificate: [Subject]
07:41:09.259 |ERROR |BPFPlugIn| Couldn't connect. System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
07:31:57.445 |ERROR |BPFPlugIn| Couldn't connect. System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XX.XX.XX.XX:XXXX(URL)

  • A red triangle and "Not Secured" appears in front of BPC web URL.
    not secured.png
  • The issue can be fixed by installing a trusted certificate for the SSL site(BPC web client), but you want to know how to bypass the window without certificate as EPM plug-in supports parameter TrustUntrustedServerCertificates.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP BusinessObjects Analysis, edition for Microsoft Office
  • SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver
  • SAP Business Planning and Consolidation, version for SAP BW/4HANA


SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver ; SAP Business Planning and Consolidation 11.0, version for SAP BW/4HANA ; SAP Business Planning and Consolidation 11.1, version for SAP BW/4HANA


EPM, BPC NW, Business Planning and Consolidation for NetWeaver, SAP BPC FOR NetWeaver, AO, certificate , KBA , EPM-XLS , EPM Excel Client , EPM-BPC-NW , NetWeaver Version , BI-RA-AO-XLA , Excel Addin , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.