SAP Knowledge Base Article - Public

3090041 - Time Accounts on Workbench keep loading


  • The Time Accounts when opened on the Time off Workbench keep loading
  • The issue only happens with users that have a particular time account type configured


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to Time off Workbench of the user -> Click on the Time Accounts tab
  2. Notice that the Time accounts tab keeps loading


  • This is because of an unsupported character (ex. "{" ) in the name of the Time account
  • If you check users with this time account type via Time Management Configuration Search, you can also see that those users are facing the same issue


Change the curved bracket in the external name of the time account type into a normal bracket or remove it from the name


KBA , LOD-SF-EC-TIM-ABS , Absence error's - Calculations, Deductions, TT&ET , Problem


SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors HXM Suite all versions