SAP Knowledge Base Article - Preview

3090396 - Bounced emails - Email notifications not being received from SAP Litmos

Symptom

  • Error message while trying to reset password for user and trigger the password reset email: "An error has occurred and the email to this address bounced back"
  • Admin reports that users are not getting emails from Litmos
  • Dashboard Activity Logs,>Email category shows emails in a Not Delivered status
  • Dashboard Activity Logs,>Email category shows emails with a Error or Failure tag


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Environment

SAP Litmos Training

Product

SAP Litmos Training 2202

Keywords

email, bounce, bounce list, notification, not received , KBA , LOD-SF-LIT-EMAIL , Litmos Email deliverability , LOD-SF-LIT , SAP Litmos Product , Problem

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