SAP Knowledge Base Article - Public

3090471 - Placeholder in Email Subject is Showing the Invoice ID Twice


 The subject of the e-mail shows the Invoice ID twice.


SAP Business ByDesign.

Reproducing the Issue

  1. Go to Customer Invoicing Work Center.
  2. Go to Invoice Documents View. 
  3. Search for Invoice ID XYZ and select it. (XYZ stands for the Invoice ID)
  4. Click in the Edit button and then in the View All button.
  5. Navigate to the Output History tab and to E-mail Text subtab. 

See that E-mail Subject: 'ABC - Invoice No. XYZ XYZ'. (ABC represents the Seller's Account)


The Invoice ID is always attached to the end of the e-mail subject, so it only shows once. However if a placeholder is added, the e-mail subject is going to show the ID twice.


In order to avoid the Invoice ID from showing twice in the E-mail Subject, please remove the Invoice ID Placeholder and let the system automatically add this information.


Invoices, e-mail template, e-mail subject , KBA , AP-CI , Customer Invoice Processing , How To


SAP Business ByDesign 2105