SAP Knowledge Base Article - Public

3090498 - Initiate Onboarding Error code 20: Error Message - Activity SIGNED; No updates accepted - Recruiting Management


Unable to Initiate Onboarding to Candidate due to error 'Unable to initiate onboarding process.[Error code 20: Error Message - Activity SIGNED; No updates accepted] 


SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

1. Proxy to user
2. Home drop down Recruiting
3. Pull up the Job Requisition Number
4. Go to Candidate affected of the issue
5. Click Take Action> Initiate Onboarding 
6. Error message pops up - Onboarding status


Candidate's employee profile has been inactive or their permission to Internal Career has been revoke.


If an internal candidate has inactive employee profile or no permission to Career site, the system assumes that the candidate has withdrawn the application. This is same as external candidate deleted their employee profile.

Possible ways to resolve the issue:

1. You can reactivate the employee profile then initiate onboarding.

2. If this is rehire, ask the candidate to apply as external candidate.

See Also

2978334 - Unable to initiate the Onboarding Error: We were unable to initiate this onboarding process (2.0) because the values for the following fields are missing or not mapped: [<Fields affected>] - SAP ONE Support Launchpad
2344871 - [Onboarding 1.0] Unable to initiate onboarding process. The following Onboarding fields are missing or invalid. - SAP ONE Support Launchpad
2814327 - Notification Status Shows Failed in Onboarding - SAP ONE Support Launchpad


Error code 20, Activity SIGNED; No updates accepted, initiate onboarding error, crossboarding, rehire, lateral transfer , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-OBD , Onboarding , LOD-SF-OBX , Onboarding 2.0 , How To


SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions