SAP Knowledge Base Article - Public

3090859 - Connection Between Microsoft Teams and Cloud for Customer Tenants

Symptom

You want to know if it is possible to connect the Microsoft Teams instance between two different tenants (Productive and Test/Development).

Environment

SAP Cloud for Customer

Cause

It is not possible to connect two C4C tenants (Productive and Test/Development) to one Microsoft Teams instance at the same time.

This behavior occurs due to the connection between Microsoft Teams and Cloud for Customer which works with cardinality 1:1.

Resolution

This is the expected system behavior.
The administrator needs to have one Microsoft Teams instance for one Cloud for Customer tenant.

See Also

SAP Help Portal Link: Microsoft Teams Integration in SAP Cloud for Customer

Keywords

Teams Integration, Microsoft Teams , KBA , LOD-CRM-TMS , Microsoft Teams Collaboration Channel , How To

Product

SAP Cloud for Customer add-ins 2021 ; SAP Cloud for Customer core applications 2108