Symptom
Internal server error shows up when generating report as showed below.
Below error shows in backoffice.
Following error stack trace shows:
INFO | jvm 1 | main | 2021/07/09 12:07:28.677 | java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser
INFO | jvm 1 | main | 2021/07/09 12:07:28.677 | at net.sf.jasperreports.engine.fill.JRBaseFiller.<init>(JRBaseFiller.java:116) ~[jasperreports-6.6.0.jar:6.6.0]
INFO | jvm 1 | main | 2021/07/09 12:07:28.677 | at net.sf.jasperreports.engine.fill.JRVerticalFiller.<init>(JRVerticalFiller.java:79) ~[jasperreports-6.6.0.jar:6.6.0]
INFO | jvm 1 | main | 2021/07/09 12:07:28.677 | at net.sf.jasperreports.engine.fill.JRFiller.createBandReportFiller(JRFiller.java:251) ~[jasperreports-6.6.0.jar:6.6.0]
INFO | jvm 1 | main | 2021/07/09 12:07:28.677 | at net.sf.jasperreports.engine.fill.JRFiller.createReportFiller(JRFiller.java:272) ~[jasperreports-6.6.0.jar:6.6.0]
INFO | jvm 1 | main | 2021/07/09 12:07:28.677 | at net.sf.jasperreports.engine.fill.JRFiller.fill(JRFiller.java:156) ~[jasperreports-6.6.0.jar:6.6.0]
INFO | jvm 1 | main | 2021/07/09 12:07:28.677 | at net.sf.jasperreports.engine.JasperFillManager.fill(JasperFillManager.java:603) ~[jasperreports-6.6.0.jar:6.6.0]
INFO | jvm 1 | main | 2021/07/09 12:07:28.678 | at net.sf.jasperreports.engine.JasperFillManager.fillReport(JasperFillManager.java:951) ~[jasperreports-6.6.0.jar:6.6.0]
INFO | jvm 1 | main | 2021/07/09 12:07:28.678 | at com.sap.cd.mdd.core.report.strategy.impl.JasperReportGenerationStrategyImpl.generateCreditMemo(JasperReportGenerationStrategyImpl.java:92) ~[mddcoreserver.jar:?]
INFO | jvm 1 | main | 2021/07/09 12:07:28.678 | at com.sap.cd.mdd.core.report.service.impl.ReportGeneratorServiceImpl.generateCreditMemo(ReportGeneratorServiceImpl.java:68) ~[mddcoreserver.jar:?]
INFO | jvm 1 | main | 2021/07/09 12:07:28.678 | at com.sap.cd.mdd.facades.report.impl.ReportGeneratorFacadeImpl.generateCreditMemo(ReportGeneratorFacadeImpl.java:44) ~[mddfacadesserver.jar:?]
INFO | jvm 1 | main | 2021/07/09 12:07:28.678 | at com.sap.cd.mdd.backoffice.report.actions.report.generate.CreditMemoGenerateAction.perform(CreditMemoGenerateAction.java:45) ~[?:?]
INFO | jvm 1 | main | 2021/07/09 12:07:28.678 | at com.hybris.cockpitng.actions.impl.DefaultActionRenderer.perform(DefaultActionRenderer.java:241) ~[cockpitframework-19.05.15-RC2.jar:?]
INFO | jvm 1 | main | 2021/07/09 12:07:28.678 | at com.hybris.cockpitng.actions.impl.DefaultActionRenderer.performWithConfirmationCheck(DefaultActionRenderer.java:261) ~[cockpitframework-19.05.15-RC2.jar:?]
INFO | jvm 1 | main | 2021/07/09 12:07:28.678 | at com.hybris.cockpitng.actions.impl.DefaultActionRenderer.lambda$createEventListener$5(DefaultActionRenderer.java:454) ~[cockpitframework-19.05.15-RC2.jar:?]
Read more...
Environment
CX on Commerce Cloud v1 - CCv1 (possibly CCv1.2)
Product
Keywords
invoice
fonts
font
NoClassDefFoundError
jasperreports , KBA , CEC-SCC-CDM-BO , Backoffice & Product Content Management , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.