SAP Knowledge Base Article - Public

3091102 - Incorrect CC role in Position Workflow - SAP Employee Central

Symptom

Workflow shows parent parent position incumbent as CC when manager perform change in direct reports positions. This is noted when using CC Role as Parent Position CC role within workflow configuration.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Employee Central
  • Position Management

Reproducing the Issue

  1. Log as Manager:




  2. Select a direct report position and edit the position
  3. Workflow will be triggered with Parent position of the manager (manager manager):

  4.  Now log as the approver and when clicking to "View Workflow Participants" CC role shows the correct Manager that triggered the workflow:

Cause

This is a UI issue and was found as a defect. Please note that CC roles alerts will be triggered to the correct parent position as this is just a display issue.

Resolution

Engineering team plans to fix this issue on 2111 release, in case the fix date change this KBA will be updated.

Keywords

cc, role, position, workflow, error, issue, unexpected, results, participants, MDF-46109, INC0950762 , KBA , LOD-SF-EC-POS , Position Management , LOD-SF-MDF , Metadata Framework , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM all versions