Symptom
Workflow shows parent parent position incumbent as CC when manager perform change in direct reports positions. This is noted when using CC Role as Parent Position CC role within workflow configuration.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors Employee Central
- Position Management
Reproducing the Issue
- Log as Manager:
- Select a direct report position and edit the position
- Workflow will be triggered with Parent position of the manager (manager manager):
- Now log as the approver and when clicking to "View Workflow Participants" CC role shows the correct Manager that triggered the workflow:
Cause
This is a UI issue and was found as a defect. Please note that CC roles alerts will be triggered to the correct parent position as this is just a display issue.
Resolution
Engineering team plans to fix this issue on 2111 release, in case the fix date change this KBA will be updated.
Keywords
cc, role, position, workflow, error, issue, unexpected, results, participants, MDF-46109, INC0950762 , KBA , LOD-SF-EC-POS , Position Management , LOD-SF-MDF , Metadata Framework , Problem