SAP Knowledge Base Article - Public

3091271 - Referral tracking award amount reset to $0 when a candidate is moved to some disqualified status - Recruiting Management


Why referral tracking award amount resets to $0 when a candidate is moved to some disqualified status?


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Careers;
  2. Under the Referral Tracking tab, you will see the eligible earnings of each candidate you have referred to a particular job;
  3. Now go to Recruiting -> Open some job requisition where you have forwarded a candidate;
  4. Move this referral candidate to some disqualified status;
  5. Back to Careers and go to the "Referral Tracking" tab
  6. Notice that the earnings for that specific user that you have moved to some disqualified status are showing as 0.


The candidate has been moved to a disqualified status.


It's expected behavior that the Earning Potential amount will be $0 for a disqualified candidate as the Earning Potential will consider any In-Progress statuses, including Forwarded and Invite to Apply status.


referral, referral award, referral amount, referral earning, Referral Tracking, disqualified status , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem


SAP SuccessFactors Recruiting all versions