SAP Knowledge Base Article - Preview

3091278 - Error "The alias email or alias name is not unique" when performing SAML SSO for e-mail imported from a third party

Symptom

  • Following error can be seeing in CMS logs when attempting to login with SAML via email address:
    • "The alias email or alias name is not unique

  • Following error can be seeing after being redirected from Identity Provider (IdP):
    • HTTP 500 - Internal error
  • SAML Workflow is properly configured as in KBA 2791348 - How To: Configure Front-End SAML Authentication on BI 4.3


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Environment

  • SAP BusinessObjects Business Intelligence 4.2 SP6 (and newer versions)
  • SAP BusinessObjects Business Intelligence 4.3 (and newer versions)

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Account information not recognized, 3rd party, OKTA, SAML, AZURE, AD, Windows AD, WINAD, SAP, BW, HANA, Oracle, HTTP, Session Expired, Email, E-mail, external, how to, is not unique, http 500, internal error, elias email, alias name , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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