- Some agents are not able to attach or logon to a specific queue in the Communication Panel
- The agent can select some queues but not all
- Some queues are grayed out
- This issue happens even when the agent has rights to the unavailable queues
SAP Contact Center 188.8.131.52
SAP Contact Center, on-premise edition 7.0
CP, BCM, Communication Panel, queue attach, queue logon, ECF, Enhanced Communication Framework , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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