SAP Knowledge Base Article - Public

3091672 - Unable to open Offer Letter due to Error Occurred - SAP SuccessFactors Recruiting Management


1. Operator is getting an application error while selecting the offer letter template in offer approval page.
2. Unable to open Offer Approval from the Job Application on Take Action



SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Home drop down choose Recruiting
  2. Navigate to Job Requisition#
  3. Go to Candidate in Offer Status > Select Offer Approval
  4. Select template from drop down
  5. Error Message occurs


See error java.lang.NumberFormatException . Thrown to indicate that the application has attempted to convert a string to one of the numeric types, but that the string does not have the appropriate format.

See the example below:
The field id "id" with type 'text' on Offer Details has different type on Job Requisition XML Template

Offer Detail Templates:
<field-definition id="id" type="bool" required="true" custom="true" template-type="job-req">

Job requisition Templates:

<field-definition id="id" type="text" required="true" custom="false">

**Notice the field type of field id's configured on Offer Details is different on Job Requisition Template, this will cause error in user end.



Ensure the metadata fields use on Offer Details across Templates OR from BOTH Job Application and Job Requisitions matches.

See Also

2989463 - Application Error When Editing an Existing Offer Approval - Recruiting Management - SAP ONE Support Launchpad
2560826 - Application Error on Offer Approval - SAP ONE Support Launchpad
2104613 - Offer Letters - Recruiting Management - SAP ONE Support Launchpad


NumberFormatException.forInputString(, errorId=964a35c0-4c2e-4c30-b165-880eb692d7da, error on offer approval, errorid in Offer , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions