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SAP Knowledge Base Article - PublicSymptom
The report is giving HANA error when trying to distribute it via Email: 'Encountered a problem while processing EMAIL 1. Timestamp: "". Detail: HANA query threads failed to complete before timeout'.
Environment
SAP SuccessFactors HXM Suite
Cause
The issue is caused by amount of data/large report output, it takes a lot of time due to huge amount of data being returned.
Resolution
Simplifying the report, changing the time period for example or filtering thus decreasing the size.
See Also
Keywords
Encountered a problem while processing EMAIL 1. Timestamp: "". Detail: HANA query threads failed to complete before timeout , KBA , LOD-SF-WFA , Workforce Analytics & Planning , Problem
Product
SAP SuccessFactors HCM suite all versions
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