SAP Knowledge Base Article - Public

3091717 - HANA error when distributing a report

Symptom

The report is giving HANA error when trying to distribute it via Email: 'Encountered a problem while processing EMAIL 1. Timestamp: "". Detail: HANA query threads failed to complete before timeout'.

Environment

SAP SuccessFactors HXM Suite

Cause

The issue is caused by amount of data/large report output, it takes a lot of time due to huge amount of data being returned.

Resolution

Simplifying the report, changing the time period for example or filtering thus decreasing the size.

See Also

https://jira.successfactors.com/browse/WFA-22133

Keywords

Encountered a problem while processing EMAIL 1. Timestamp: "". Detail: HANA query threads failed to complete before timeout , KBA , LOD-SF-WFA , Workforce Analytics & Planning , Problem

Product

SAP SuccessFactors HCM all versions