3092264 - SCAN-INBOX: Error while analyzing the content of download directory

Symptom

During upgrade of Java system using Software Update Manager (SUM), below issue occurs during step SCAN-INBOX:

An error occured during the execution of Scan inbox for components of action configure.
Service com.sap.sdt.jspm.service.specifyqueue.SpecifyQueueService failed with the following message:

Error while analyzing the content of download directory.

Further errors can be found in SCAN-INBOX.log file:

The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.newsdu.SDUProviderException: Error while analyzing the content of download directory.
Could not analyze some of the software delivery units.
Could not list contents of Inbox directory /tmp_software_sap/J2EEAPPS.
Cannot access directory /tmp_software_sap/J2EEAPPS. Make sure it exists and is accessible by the current user.

('tmp_software_sap' is the Download Directory in this example. There can be other files as well, not just only J2EEAPPS.)

Environment

Software Update Manager 1.1 (JAVA)
SAP NetWeaver environment

Product

SAP NetWeaver 7.4 ; software logistics toolset 1.0

Keywords

SCAN-INBOX, java, com.sap.sdt.j2ee.tools.newsdu.SDUProviderException, Error while analyzing the content of download directory, Could not analyze some of the software delivery units, Could not list contents of Inbox directory /tmp_software_sap/J2EEAPPS, Cannot access directory /tmp_software_sap/J2EEAPPS, Make sure it exists and is accessible by the current user. , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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