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3092330 - When should I contact my SAP Litmos Account Manager?

Symptom

  • Requesting documents (eg SOC2)
  • Contract / Plan / Licence / Invoice / Billing related questions for my account
  • Litmos' disaster recovery / backup process
  • Request additional content for my account
  • Product roadmap (LMS / Content)
  • Questions on contract verbiage
  • Updating contacts to receive marketing emails / release notes for LMS and Content
  • Changes to company address
  • Question on Service Level Agreements (SLA)
  • Access request for https://go.litmosheroes.com/
  • Litmos content provisioning or removal requests
  • Litmos content subscription or un-subscription 


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Environment

SAP Limos Training

Product

SAP Litmos Training all versions

Keywords

SAP Litmos, Account Manager, Account Executive, AM, AE, Sales, contract, SLA, documentation, disaster, recovery, backup, invoice, billing , KBA , LOD-SF-LIT , SAP Litmos Product , How To

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