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SAP Knowledge Base Article - PreviewSymptom
You notice that, for your e-mail channel ABC, when a ticket is created via e-mail, the channel is not displayed in the To of the first interaction, in the Timeline tab.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
To, TO, E-mail, Channel, Address, E-mail Address, Timeline, Interactions, Ticket, Service Ticket, Service Request, C4C, Empty, Blank, Missing, Email Channel; Missing; Blank; Empty; Mail; , KBA , LOD-CRM-SC-EML , Email , How To
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