SAP Knowledge Base Article - Preview

3092642 - Queue Scrip does not automatically open when using Communication Panel

Symptom

  • Queue script does not automatically opened in the Communication Panel as it does in CDT
  • Customers are expecting the same behavior, based on the Opening Type selected for the defined script


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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