SAP Knowledge Base Article - Public

3092644 - How to collect Internal Career Site Powered by CSB SAML Logs - Recruiting Marketing


Internal Career Site (ICS) Powered by CSB sites might present some issues associated to configuration issues. The common symptoms are the following:

  • As an employee I'm unable to apply for a job;
  • As an employee I'm unable to view my profile.

In this article we are going to present you a tool to extract SAML protocols logs useful during the investigation of ICS issues.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Marketing (RMK)
  • SAP SuccessFactors Recruiting Management (RCM)


  1. Install Google Chrome Extension for SAML trace;
  2. Using Google Chrome go to the career site;
  3. Press F12;
  4. Click on SAML tab;
  5. Replicate the issue;
  6. Click on the icon to export the logs;
  7. Share the logs exported with SAP Product Support.


ICS, SAML, Logs, Chrome, Extension , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , How To


SAP SuccessFactors Recruiting all versions