The Application status is appearing different inside "For You Today" cards inside New Home Page.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Open the New Home Page as an Internal Candidate;
- The current status showing inside "For You Today" card, for a Job Application you have applied, is different from the one you have inside "Job Applications".
A possible cause is that the Job responsible for synchronizing the Application data between RCM and New Home Page haven't been scheduled inside Provisioning, causing a mismatch between two pages.
In order to have the two pages with information matching, it's necessary to check if the needed job is configured inside Provisioning: "Sync Recruiting Job Application Data with Home Page Card Service". If it's not configured, it would be necessary to create the Job inside Provisioning (engage your Professional Services Team or Partner if needed).
Do not configure the job as Recurring. This job's purpose is to fix existing data, so it should only run once, it should not be configured as recurring.
- When you close, withdraw your job application, or been disqualified, the application card is removed from the latest home page.
- When job requisition is closed, candidates that are in "In Progress" status will have their applications understood by the system as disqualified. The exception is the "Hired" status, which maintains the application valid after requisition is closed because the candidate has been hired. In this case, application card will remain appearing for internal candidate in the latest home page for 60 days from the last modified date (when requisition has been closed).
If after running the job the statuses still don't match, submit a ticket for Support Team. For Product Support only, please refer to the Internal Memo.
3079385 - Job Application Engagement Cards - Recruiting Management
Application, different status, New Home Page, For You Today, application status. , KBA , LOD-SF-RCM , Recruiting Management , Problem