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3092878 - ASE is getting windows operating system error 1455 in osmntmmap.c while upgrading to ASE16 SP04 PL01

Symptom

  • ASE shows in errorlog while installer tries to restart ASE:

00:0000:00000:00000:2021/08/24 09:42:49.79 kernel  NT operating system error 1455 in module 'winx64\ksource\blkmem\osmntmmap.c' at line 605: The paging file is too small for this operation to complete.


00:0000:00000:00000:2021/08/24 09:42:49.79 kernel  os_create_region: CreateFileMapping for file 'C:\SAP\ASE-16_0\ASE.sr3' on mapping 'Global\ASE.sr3' failed.
00:0000:00000:00000:2021/08/24 09:42:49.79 kernel  kbcreate: couldn't create server region 3.
00:0000:00000:00000:2021/08/24 09:42:49.79 kernel  kistartup: could not create shared memory
00:0000:00000:00000:2021/08/24 09:42:49.79 kernel  attempted read from memory location 0000000000000018 from instruction at location 0x000000000188F342
00:0000:00000:00000:2021/08/24 09:42:49.79 kernel  Adaptive Server Enterprise system exception (0xc0000005) generated by a storage access violation.
00:0000:00000:00000:2021/08/24 09:42:49.85 kernel  Symbolic stack trace information is successfully loaded
00:0000:00000:00000:2021/08/24 09:42:50.21 kernel  pc: 0x000000000188F342 mbkt_shutdown+ 0x42 (0x00000000004397D0, 0x0000000000000800, 0x0000000000000000, 0x0000000000000000)
00:0000:00000:00000:2021/08/24 09:42:50.21 kernel  pc: 0x00000000018B6826 ueshutdown+ 0x36 (0x000000000001ADE9, 0x0000000000000800, 0x000000000339CE30, 0x0000000000008000)
00:0000:00000:00000:2021/08/24 09:42:50.21 kernel  pc: 0x00000000018F1497 kistartup+ 0x3b7 (0x00000000FFFFFFFF, 0x0000000000000000, 0x00000000033D0BE2, 0x0000000002EE8670)
00:0000:00000:00000:2021/08/24 09:42:50.23 kernel  pc: 0x0000000000436ADF servermain+ 0x220f (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
00:0000:00000:00000:2021/08/24 09:42:50.23 kernel  pc: 0x0000000000432C8E scm__main+ 0x5e (0x00000000033C9330, 0x00000000033C9330, 0x0000000000000000, 0x0000000000000000)
00:0000:00000:00000:2021/08/24 09:42:50.23 kernel  pc: 0x00007FFDEC209D02 StartServiceW+ 0x82 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
00:0000:00000:00000:2021/08/24 09:42:50.23 kernel  pc: 0x00007FFDEE0F7974 BaseThreadInitThunk+ 0x14 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
00:0000:00000:00000:2021/08/24 09:42:50.23 kernel  pc: 0x00007FFDEE2CA2F1 RtlUserThreadStart+ 0x21 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
00:0000:00000:00000:2021/08/24 09:42:50.23 kernel  end of stack trace, kernel service process: kpid 0
00:0000:00000:00000:2021/08/24 09:42:50.23 kernel  DUMP OF LOADED MODULES:-

  • The error does not happen  when ASE is booted manually.


Read more...

Environment

  • SAP Adaptive Server Enterprise 16.0 SP04 PL01 (ASE)
  • Windows Server.
  • VMWare virtual enviroment.

Product

SAP Adaptive Server Enterprise 16.0

Keywords

1455,osmntmmap.c,CreateFileMapping,virtual memory , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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