SAP Knowledge Base Article - Preview

3093842 - There is no response when trying to refund an accelerated customer return

Symptom

    For a customer return whose refund control is set as "Credit Memo" and "Decide Later", when it is finally decided to do refund for this customer return in the "Determine Refund" screen, there is no response after clicking the "Release Selected Items" button for item(s) to be refunded and the "Refund Progress" is still 0%.


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    Environment

    SAP S/4HANA CLOUD

    Product

    SAP S/4HANA Cloud 2108

    Keywords

    Manage Customer Returns, Credit Memo, Decide Later, Determine Refund, Release Selected Items, No Response, Refund Progress, 0%, Credit Memo Request, Document Type, CBAR, GA2, 102495, Blocked, Sales Document Types, Permitted, Sales Areas,102185 , KBA , SD-SLS-RE , Returns , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem

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