SAP Knowledge Base Article - Preview

3093842 - No Response When Trying to Refund an Accelerated Customer Return in SAP S/4HANA Cloud Public Edition

Symptom

    For a customer return with the refund control set to "Credit Memo" and "Decide Later", when it is finally decided to process the refund in the "Determine Refund" screen, there is no response after clicking the "Release Selected Items" button for the items to be refunded, and the "Refund Progress" remains at 0%. 


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    Environment

    SAP S/4HANA Cloud Public Edition

    Product

    SAP S/4HANA Cloud Public Edition all versions

    Keywords

    SAP S/4HANA Cloud Public Edition, Manage customer returns, Credit memo, Decide later, Determine refund, Release selected items, No response, Refund progress, 0%, Credit memo request, Document type, CBAR, GA2, Configuration activity, Configure sales document types, 102495, Blocked, Sales document types, Permitted, Sales areas, Assign Sales document types permitted for sales areas, 102185 , KBA , SD-SLS-RE , Returns , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem

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