SAP Knowledge Base Article - Public

3094182 - Integration Issue with SSN field - Onboarding 1.0


Value of SSN is mapped between RCM and Onboarding but the value is not appearing in Onboarding panels (second step).


SAP SuccessFactors Onboarding 1.0


  • Onboarding is expect to have the Key SSN mapped without "-", which means 9 digits
  • Value of SSN is blank on PHV


In order to have SSN in the second step (NES) field must be on first step (PHV) panel.

  1. Map a custom key (CustomSSN) in Setup Onboarding 1.0 Integration
  2. Add an Assign Action to the process, first step in Super Admin:
    1. Key: SSN
    2. Value: {CustomSSN,charat=1}{CustomSSN,charat=2}{CustomSSN,charat=3}{CustomSSN,charat=5}{CustomSSN,charat=6}{CustomSSN,charat=8}{CustomSSN,charat=9}{CustomSSN,charat=10}{CustomSSN,charat=11}

The value will be in the panel on PHV (with no "-"), then it will be on NES as expected

How to add a Key in Super Admin:

2480181 - How to send value via Assign Actions in Super Admin - Onboarding 1.0

Note: The value of SSN cannot be blank at first step or it will not populate the panel in NES.


SSN, Mapping, Mapped, DashedSSN, ONB, RCM, Key, Integration, 9 digit, Onboarding , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Onboarding all versions