SAP Knowledge Base Article - Public

3094257 - Unable to Delete or Withdraw Feedback Request with a 'Request Pending or Request Received' Status

Symptom

When viewing sent feedback in Continuous Feedback, there aren't any options available to delete the feedback request.

Environment

SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

  1. Log in to SuccessFactors
  2. Navigate to Home dropdown > Continuous Feedback
  3. Select the Feedback Requests Sent tab
  4. Requests with a 'Request Pending' status do not have options to delete or withdraw the request

Cause

Expected behavior

Resolution

The system interprets the "giver" of feedback as the owner of the feedback. When a feedback request is sent, the recipient is now the owner of the request. As a result, the "sender" cannot delete or withdraw the request. The recipient can decline or respond to the feedback request. Additionally, admin is also not able to delete the Feedback Requests even the ones that were already with "received" status. The "Delete Continuous Feedback" tool only allows the deletion of received feedbacks on Feedback Given section.


If you think that the possibility of having this option would be useful for your business, please share your ideas via Customer Influence Portal for our Product Management team to review. Once you have submitted your idea, other customers and partners can vote for it and your votes help us to prioritize ideas that we will consider for upcoming product releases.

See Also

Using Continuous Performance Management - Removing Continuous Feedback Data as an Administrator

Keywords

cpm, delete, feedback request, requests tab, remove, hide, disable, inactive, user, employee, recipient, sender, requester, admin, WEF-2695, responded, declined, pending, status, withdraw, card, filter, remove , KBA , LOD-SF-CPM-FBK , Achievement Feedback, Get Feedback , LOD-SF-CPM-ADM , Admin Center, RBP. Permissions and Settings , Product Enhancement

Product

SAP SuccessFactors Performance & Goals all versions