You are working with Utilities and find the error "Communication arrangement for Utilities Account Overview not found".
SAP Cloud for Customer
Reproducing the Issue
- Go to the Customers work center.
- Select the Accounts view.
- Open Account ID 123 (123 represents the Account ID).
- Go to the tab Utilities Financials.
Error message is seen.
This error is seen due missing configuration.
One possible cause is the lack of the Communication Scenario "ERP Utility Management Integration".
- Go to the Administrator work center.
- Select the General Settings view.
- Under Integration, click on Communication Arrangements and then New.
- Select the Communication Scenario "ERP Utility Management Integration".
- Proceed with configuration.
Utilities is a very complex and heavy topic and most issues are due missing or wrong configuration, please make sure to check the Utilities Contact Center Administrator Guide.
Invalid communication arrangement ; Utilities ; Industry Solution ; Scoping ; Business , KBA , LOD-CRM-IND-UTL , Utilities , How To