SAP Knowledge Base Article - Public

3094385 - Error Message: Communication arrangement for Utilities Account Overview not found


You are working with Utilities and find the error "Communication arrangement for Utilities Account Overview not found".


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Select the Accounts view.
  3. Open Account ID 123 (123 represents the Account ID).
  4. Go to the tab Utilities Financials.

Error message is seen.


 This error is seen due missing configuration.


One possible cause is the lack of the Communication Scenario "ERP Utility Management Integration".

  1. Go to the Administrator work center.
  2. Select the General Settings view.
  3. Under Integration, click on Communication Arrangements and then New.
  4. Select the Communication Scenario "ERP Utility Management Integration".
  5. Proceed with configuration.

See Also

Utilities is a very complex and heavy topic and most issues are due missing or wrong configuration, please make sure to check the Utilities Contact Center Administrator Guide.


Invalid communication arrangement ; Utilities ; Industry Solution ; Scoping ; Business , KBA , LOD-CRM-IND-UTL , Utilities , How To


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