SAP Knowledge Base Article - Public

3094640 - Application error when trying to activate DocuSign - Onboarding

Symptom

Application error when trying to activate DocuSign in "Configure DocuSign eSignature".

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Admin Center > Configure DocuSign eSignature
  2. Enter the DocuSign account credentials
  3. Save the feature
  4. Error message is received

Cause

The account does not have the admin permission in DocuSign.

Resolution

Please enter credentials of one of the administrators in your DocuSign account.

Keywords

application error, DocuSgin, fingerprint=ecbe29821d8f40cfc5bad5a998791618678530e7, USER_NOT_ACCOUNT_ADMIN, User is not an account administrator , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding all versions