SAP Knowledge Base Article - Public

3094824 - Unable to search users to be invited in SAP Jam subgroup

Symptom

Unable to invite users to SAP Jam subgroup(s) despite having access

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Go to SAP Jam
  2. Go to group
  3. Click Invite members
  4. Search for the user(s)

Cause

Users can't be searched in a subgroup if users are not a member of the main group

Resolution

  • Users must be a member of the main group first then they can be searched
  • Invite users by using "+ Add members from main group" on the subgroup

Keywords

Invite, search, parent group, main group, subgroup , KBA , LOD-SF-JAM-GRP , Group Issues , How To

Product

SAP Jam Collaboration all versions