Symptom
Personalization is removed for users on the Home Page when there is an Adaptation done by Administrator.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Home Page
- Click Personalize/Adapt
- Adapt --> For User Role
- Make necessary changes
- Click Publish
- Update all Cards
Users for the adapted business role see that their previous personalizations are removed.
Cause
If you select the "Update all Cards" button when saving homepage changes, the personalizations of any users on the edited role will be lost.
Resolution
This is expected system behavior.
Keywords
Cloud for Customer, C4C, Home Page, Adaptation , KBA , LOD-CRM-HOM , Home Page , Problem
Product
SAP Cloud for Customer core applications 2102