SAP Knowledge Base Article - Public

3095048 - 'Select all XX candidates across all pages' grays-out options in candidate solr search

Symptom

When performing a solr search with candidate info, and when all candidates are selected by checking the candidate ID radio button, another yellow banner of  'Select all XX candidates across all pages' appears. When you check the radio button on  'Select all XX candidates across all pages', the options on the right hand side: 'View Resume', 'Forward to colleague', 'Forward selected to Job requisition' and 'Send email' greys-out.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Recruiting > Candidates > Solr search with basic info first name: Test (or any search with multiple results) > Click the check box to select all candidates > another yellow banner of  'Select all XX candidates across all pages' appears. When you check the check box on  'Select all XX candidates across all pages', the options on the right hand side: 'View Resume', 'Forward to colleague', 'Forward selected to Job requisition' and 'Send email' greys-out.

Cause

As the functionality goes, selecting all the candidates across all the tabs/pages would only allow Action button to remain enabled for - Add to Talent Pool, Add to email Campaign and Follow Candidate.
View Resume, Forward to Colleague, Forward Selected to Job Requisitions, Send Mail is only applicable to candidates which are displayed on the single view of the page not across all tabs/pages.
To maximize the selection of candidates , items per page to be displayed can be selected accordingly.

Resolution

This is an expected behavior with the current product design.

See Also

Select all XX candidates across all pages, solr search, candidate search, select all

Keywords

KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Known Error

Product

SAP SuccessFactors HXM Core 2105