SAP Knowledge Base Article - Public

3095440 - Unexpected Business Roles by SAP in the System: SAP_SALES_REP, SAP_SERVICE_AGENT, SAP_SERVICE_MANAGER, SAP_REX

Symptom

You see unexpected business roles in your system, created by SAP.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work centre
  2. Go to the General Settings view and select: Business Roles
  3. You see the following business roles:

  • SAP_SALES_REP

  • SAP_SERVICE_AGENT

  • SAP_SERVICE_MANAGER

  • SAP_REX

All of those are created by SAP and have the last Changed by SAP. 

In the business roles view, the option to edit, delete as well as 'Actions' are grayed out.

Cause

If you experienced the onboarding process you will see these (or some of these) pre-delivered Business Roles in your system.

Resolution

This is the expected system behaviour if you went through the onboarding process.

Keywords

SAP_REX  : Field Sales Executive, SAP_SALES_REP : Sales Representative, SAP_SALES_REP,  SAP_SERVICE_AGENT, SAP_SERVICE_MANAGER, SAP_REX , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer core applications 2105