SAP Knowledge Base Article - Public

3095457 - Please use not more than 1 Party(ies) of Role Processor Error Message in Service Ticket


When you access a service ticket, the error message Please use not more than 1 party(ies) of role Processor is displayed.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. See the error message.


This is the system expected behavior when there are more than 1 parties with the role as processor maintained in the ticket involved parties.


In case you would like to hide this message, the recommendation is to create a custom party role and assign other users in addition to the main processor of the ticket. When this is performed, the ticket will contain 1 processor + multiple other users from the custom party role added.

Please notice that any determination rules will only be applied to the standard processor role.


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