3095470 - Tokens [[FirstName]] [[LastName]] are not working in "Write Welcome Message" task - Onboarding

Tokens [[FirstName]] [[LastName]] are not populating the values in "Write Welcome Message" task for onboardee.

SAP SuccessFactors Onboarding

1. Login as the Onboardee

2. Open Welcome Message task

3. The message only displays tokens rather than onboardee's firtst name and last name

Please firstly go to Recruit-to-Hire Data Mapping, make sure that First Name and Last Name field are correctly mapped.

If field mappings are correct, please try the following steps to resolve the issue.

Re-add the tokens:

1. Go to Manage Onboarding and Offboarding Task -> Welcome Message task
2. Remove tokens [[FirstName]] [[LastName]] -> Save
3. Add the tokens back again -> Re-save

Re-create the task:

1. Go to Manage Onboarding and Offboarding Task
2. Delete the Welcome Message Task -> Save
3. Re-create the Welcome Message Task with the tokens

3043382 - Welcome Message Token not populating/populating with wrong information - Onboarding

SuccessFactors, Onboarding, [[FirstName]], [[LastName]], Write Welcome Message, task, token, candidate, onboardee , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem