Symptom
Tokens [[FirstName]] [[LastName]] are not populating the values in "Write Welcome Message" task for onboardee.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
1. Login as the Onboardee
2. Open Welcome Message task
3. The message only displays tokens rather than onboardee's firtst name and last name
Resolution
Please firstly go to Recruit-to-Hire Data Mapping, make sure that First Name and Last Name field are correctly mapped.
If field mappings are correct, please try the following steps to resolve the issue.
Re-add the tokens:
- Go to Manage Onboarding and Offboarding Task -> Welcome Message task
- Remove tokens [[FirstName]] [[LastName]] -> Save
- Add the tokens back again -> Re-save
Re-create the task:
- Go to Manage Onboarding and Offboarding Task
- Delete the Welcome Message Task -> Save
- Re-create the Welcome Message Task with the tokens
See Also
Keywords
SuccessFactors, Onboarding, [[FirstName]], [[LastName]], Write Welcome Message, task, token, candidate, onboardee , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem