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3095539 - Error while sending data to SAP: Invalid user S********** when calling SAP backend system - SAP Solution Manager

Symptom

When following Option #2 as per KBA 2716655 to generate DVM cloud report, after clicking the button "Schedule Job" in Step 1.2 DVM for S/4HANA system, the step log at the bottom indicates that the job DVMQA_* is scheduled on the SAP Solution Manager system.

After the job finishes, the below error log is encountered in the Job Log Overview:

Job started
Step 001 started (program RAGS_DVM_CQC_CONTROL, variant &0000000000***, user ID SOLMAN_ADMIN)
User SOLMAN_ADMIN has used the destination SAP-SUPPORT_PORTAL as S user S**********
Error while sending data to SAP: Invalid user S********** when calling SAP backend system
Job cancelled after system exception ERROR_MESSAGE


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Environment

SAP Solution Manager 7.2 

Product

SAP Solution Manager 7.2

Keywords

Error while sending data to SAP, DVMQA, 2716655, when calling SAP backend system , KBA , SV-SMG-DVM , Data Volume Management , Problem

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