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SAP Knowledge Base Article - PreviewSymptom
- Your system is integrated with SAP Contact Center or Sinch Contact Center 365
- Newly incoming e-mails generate the activity entries in Costumer Hub view
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Environment
- SAP Cloud for Customer
- SAP C4C CORE 2108 / 804
Product
SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications all versions ; SAP Contact Center, on-premise edition all versions
Keywords
C4C, Service Cloud, Activity, E-mail, replied , KBA , LOD-CRM-LA , Live Activity , How To
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