3096330 - [Onboarding] Signature (Pencil icon) button greyed out in Maintain Onboarding and Offboarding Document Templates page

Once you have uploaded the necessary documents, map the fields and check the signature button (Pencil icon) to assign the role for signatures, the button is coming greyed out. As a result unable to map the role for the signature.

SAP SuccessFactors Onboarding

• Go to Admin Center -> Maintain Onboarding and Offboarding Document Templates page
• The page opens with a list of uploaded documents
• Open the document template and click on the signature icon under the Action Column
• The 'Signature' icon comes greyed out.

This can be caused by any of the following-

1. Your uploaded file name has any space or special characters in it
2. You have not maintained the correct signature mappings. 
3. Your form is not of XDP or PDF formats. 

The solutions respectively are-

1. Ensure you remove the spaces or special characters in document file name. Re-upload after modifying the name.
2. Kindly check the documentation for further details: Creating a Document Template Using Adobe LiveCycle Designer
3. The current system supports only XDP and PDF formats. Ensure you use only one of these formats for your file.

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