SAP Knowledge Base Article - Public

3096330 - [Onboarding] Sign (pen icon) button greyed out in Maintain Onboarding and Offboarding Document Templates


Once you have uploaded the necessary documents, when you map the fields and check the sign button (pen icon) to assign role, it is greyed out. As a result you are unable to proceed.


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Go to Admin Center  Maintain Onboarding and Offboarding Document Templates.

    The Maintain Onboarding and Offboarding Document Templates page opens with the list of uploaded document.

  • For the required document template, click 'Sign' under the Action column.
  • You will notice that the 'Sign' is greyed out.


This can be caused by any of the following-

  1. Your uploaded file name has space or special characters
  2. You have not maintained the correct signature mappings. 
  3. Your form is not of XDP or PDF formats. 


The solutions respectively are-

  1. Ensure you remove spaces or special characters in document file name. Re-upload after modifying the name.
  2. Kindly check the documentation for further details: Creating a Document Template Using Adobe LiveCycle Designer
  3. The current system supports only XDP and PDF formats. Ensure you use only one of these formats for your file.


Document, sign, greyed out, unable to sign, roles, Onboarding , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem


SAP SuccessFactors Onboarding 2105