3096335 - While using the Supervisor Dashboard, opening the agents tab leads to program error

• When using the Supervisor Dashboard, some users get a dump while accessing the Agent Tab/Icon in SD
• The chrome console logs capture the following messages:
  "ERR> Component::render Cannot read property 'enabled' of undefined - TypeError: Cannot read property 'enabled' of undefined at  [application URL]
  at Array.filter (<anonymous>) "
• The user can login to SD without any problem.
• Every "tab" except the Agent tab is working.
• When the user is clicking the Agent tab, then the application crash information is displayed in the browser.
• The issue only affects some users.
• Recreating the user (Copy) has the same problems.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

SAP Contact Center 7.0.16.100

KBA , CRM-CCI , Contact Center Infrastructure , Problem