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SAP Knowledge Base Article - PreviewSymptom
You have setup a Workflow Rule to send an e-mail to the Agent of a Ticket (for example) but it is also sending the e-mail to another User.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Recipient ; Custom Recipient ; Notification ; Agent Responsible for Ticket , KBA , LOD-CRM-WKF , Workflow , How To
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