Symptom
You have setup a Workflow Rule to send an e-mail to the Agent of a Ticket (for example) but it is also sending the e-mail to another User.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Recipient ; Custom Recipient ; Notification ; Agent Responsible for Ticket , KBA , LOD-CRM-WKF , Workflow , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.