You are using External Payment as payment method in a Sales Order which was created inconsistently. You expect the payment method to be copied into the new Sales Order when using the Copy button, but External Payment method is not taken into the new document.
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Orders work center.
- Select the Sales Orders view.
- Search for the ID ABC (ABC represents the ID of the Sales Order).
- Document is still In Preparation status.
- Select the document.
- Click Copy button.
- In the new document navigate to the General tab.
- Scroll down to Payment.
You see that the Payment Method, along with the other external information is not copied to the document.
The External Payment is not supported for the copy action of Sales Order.
This is expected behavior.
An alternative option may be to check the SAP Customer Influence Platform to submit an idea.
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Sales Order, External Payment, Copy, Web Service, In Preparation, New , KBA , AP-SLO-SO , Sales Order , How To