3096660 - Error Message while Accessing Manage Pending Hire Screen

Symptom

When the Manager tries to access Manage Pending Recruits get the below error message:

{"message":"HTTP request failed","statusCode":"500","statusText":"Internal Server Error","headers":{"Content-Type":"application/xml;charset=utf-8","DataServiceVersion":"1.0","X-SF-Record-Count-Recursive":"0","Content-Length":"414"},"responseText":"ServerErrorExceptionwhile trying to invoke the method com.successfactors.onboarding2.bean.process.ONB2ProcessTrigger.getRcmApplicationId() of a null object returned from com.successfactors.onboarding2.bean.process.ONB2Process.getProcessTrigger()\r\n"}

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Connect to SF [preview environment] with Manager
In the action / search bar typing "Manage pending recruits"
Landing on manage pending recruits tool and directly seeing the error message.

Cause

This issue was occurred due to Corrupt Data

Resolution

Steps to identify the incorrect data and resolve the issue of MPH loading:

Go to Admin Center -> Import and export data
Export Process objects
Navigate to Admin Center >> Monitor job and download the file.
Find the row with recruit status as Ready to Hire and process trigger as null
Change the status of this object to Open/Hired. (Admin Center >> Manager Data . Search for the process and edit ).

Go to Manage Data and change the Ready to Recruit status for the affected candidate to 'OPEN' or 'HIRED' to fix the issue.

You can updated the process trigger value same as Process ID
Now you can import and Check the status in Monitor job
Once its passed, you can re-test the behavior while accessing Manage Pending Hire Page
This should works fine.

Keywords

Onboarding, MPH error, OBX, "HTTP request failed","statusCode":"500","statusText":"Internal Server Error" , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding 2105

3096660 - Error Message while Accessing Manage Pending Hire Screen - Onboarding