SAP Knowledge Base Article - Public

3096746 - Inconsistent Zoom Meeting URL via Notification After Updating Agenda


After updating the Agenda such as the start and end time of a Class with Zoom VLS, the new notification that has the new meeting room has a different URL which requires authentication.


SAP SuccessFactors Learning 1H 2021

Reproducing the Issue

  1. Create a Class
  2. Associate the instructor with Zoom during class creation
  3. Enroll a user
  4. Receive initial notification which has a "longer" URL that does not require authentication to get into Zoom
  5. Go back to the Class Agenda and update the end time and apply changes
  6. The VLE_EVENT_UPDATE_STUDENTS notification that is sent to the registered user has a shorter URL which requires authentication
  7. The advanced VLS setting for Authentication Required is never set to true
  8. The instructor also received a new notification that also has a shorter URL


This issue is resolved via a code change in 2H 2021 release which cannot be patched.

Possible workarounds:

  • If the Agenda has to be updated, send a follow up ad-hoc notification that includes the previous URL. The URL will need to be pulled from a previous notification that the Instructor or User received.
  • Do not update the Agenda but send an ad-hoc notification informing users of the change.
  • Create a new Class and manually enroll the users into the new one. Make sure to remove the "invalid" Class from the Library so other users cannot enroll.


Zoom, VLS, meeting, URL, longer, short, change, notification, update, agenda, class, sf, lms, INC0571206, , KBA , LOD-SF-LMS-VLS , Virtual Learning System , LOD-SF-LMS-NOT , Notifications , Known Error


SAP SuccessFactors Learning 2105